Our commitments

The team at the Oz 3300s Tourist Office will be with you every step of the way. We’re here to advise you and help you plan your future vacation, and on site to guide you according to your expectations. After your stay, we’ll keep in touch with you to improve our service and keep you up to date with what’s happening at Oz 3300s.

Tourist office opening hours:

SUMMER (July and August) : daily, 9h00-12h30 / 14h00-18h00

HIVER(December to April) : daily, 9:00-12:00 / 14:00-18:00

OFF SEASON( *Closing on public holidays)

Sept. Oct. Nov :Monday to Thursday 10:00-13:00 / 14:00-17:00 , Friday 10:00-13:00

Autumn holidays : Monday to Friday 10:00-13:00 / 15:00-18:00

May and June : Monday to Friday, : 10:00-13:00 / 14:00-17:00

Our commitments

In May 2017, the Oz 3300s Tourist Office was awarded the Qualité Tourisme mark. This award was renewed in June 2020, for 5 years. The Tourist Office was also classified Category I in August 2017. These certifications reward our efforts to continuously improve the quality of our services to visitors and partners, as well as our internal organization. We adhere to a national standard, common to all tourist offices, in order to achieve an efficient and accessible quality of service for all our customers: visitors, socio-professionals and institutions.

Guaranteeing a quality welcome to the Oz 3300s Tourist Office is a priority for our entire team!

We are committed to :
- Provide a personalized response to visitors’ requests
- Provide free, clear and accurate information
- Enable the Apidae network for up-to-date and comprehensive information
- Redevelop the Tourist Office reception area to improve access, comfort and warm atmosphere
- Take a digital turn by installing digital information panels and redesigning the website
- Communicate better about our outdoor activities and target our clientele
- Have attentive, trained staff, mastering foreign languages
- Maintain exchanges with our partners to learn about their services and better advise them
- Value and promote our territory
- Create a sustainable development dynamic and become a source of inspiration for new tourism trends
- Evaluate and harvest customer satisfaction: Give them a voice, thanks to the multiplication of supports (complaints form, opinions on social networks, face-to-face questionnaires, oral remarks)
- Drive our destination forward by relying on the Destination Quality Group
Oz 3300s Tourist Office is classified category I :
- Provide you with an easily accessible reception and information area.
- Ease your procedures.
- Provide you with furniture to sit on.
- Provide you with free information on the local tourist offer.
- Provide you with free access to wifi.
- Display and broadcast its opening times expressed in at least two foreign languages.
- Be open at least 240 days a year including Saturdays and Sundays during tourist or entertainment periods.
- Answer your letters all year round.
- Provide a permanent reception service manned by staff speaking at least two foreign languages.
- Ansure the supply of tourist maps, plans and tourist guides on paper.
- Give you access to its trilingual website.
- Update its tourist information annually.
- Post emergency telephone numbers outside.
- Present all the qualified offers in its area of intervention for all customer groups.
- Process your complaints and measure your satisfaction.
- Respect a quality approach.
- Provide you with a stay advisor.
- Guarantee the reliability and timeliness of information on the local tourist offer.